Warning bells are ringing at decibel levels of great cacophony in the wake of Amazon customers receiving parcels of dog food instead of their mega-bucks iPhones.
Consumers are henceforth being advised to film themselves opening Amazon deliveries in the wake of a Salisbury man's £1,300 iPhone being switched for a packet of dog food.
The hapless Ron Patsy ordered the phone online in December, to replace his daughter's device, whose keyboard was worn-out following multiple text-a-thon sessions; but received a packet of Woof Chunk dog biscuits instead.
Zillionaire Jeff Bezos’ online retail giant initially refused a refund as they claimed Patsy had signed for the delivery, so the fubar was his own fault.
However, the company has since admitted liability and refunded the full purchase price, plus delivery costs, to Mr Patsy’s account after being threatened with exposure as a company ‘not to do business with’ by the BBC's ‘Dodgy Deliveries’ programme.
Patsy, a 69-year old retired squirrel juggler, informed the Dodgy Deliveries team he initially thought there had been a simple mistake and the dog food package was an item their Labrador, Rex, had ordered on its own Amazon ‘canine account’.
Conversely Amazon initially maintained that as Patsy had accepted the parcel and given the courier a passcode, and the fact the dog food weighed the same as an iPhone (Que? WTF?) then he must have received the iPhone.
As this dog biscuits / iPhone swap issue is not simply a one-off instance and has been occurring with alarming regularity, this question was posed by the Beeb’s Dodgy Deliveries team: that in an alternate situation, if a stream of customers ordered bags of Woof Chunk dog biscuits from Amazon, was it at all likely they would receive a package containing a £1,300 quid iPhone by mistake – as the items ‘weighed the same’?
To date, no reply has been forthcoming.
https://www.bbc.co.uk/news/uk-england-wiltshire-64296971
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